DOUBLE DEBIT - POOR APOLOGY - POOR RESPONSE

As many other vodacom customers my account was double debited on 31 December 2015. Due to this I had to transfer additional funds to my account in order for my other debit orders to be debited. Additional bank costs was incurred and I did not have access to a portion of my money which I needed for other expenses. <br> <br> My husband phoned vodacom customer service to complain about the double debit, the fact that they took money from my account and only refunded me after 4 days, that additional charges was incurred by me and how they would compensate me for the aforementioned and assure me that this would not happen in the future. The consultant told him that the call was not a valid query, they did refunded me so why complaining?<br> <br> Really?? <br> <br> Then he asked the consultant that although refunded what if we had an emergency and needed the money they took from me - His response was: THEN YOU CAN GO AND MAKE A LOAN.<br> <br> VODACOM: Do you have a total disregard for your clients? Can you just take money from my account THAT IS NOT YOURS and tell us if we needed it WE SHOULD MAKE A LOAN? <br> <br> THIS IS UNACCEPTABLE!!!! <br> <br> Why do I need to be your customer if you have no respect for me as your client?