Double Debit order refund

<p>I was double debited at the end of April, and have been trying to get a refund since the 3rd of May when I spoke to the accounts department and was told to email proof of payment of my manual payment, as well as the bank statement showing the double debit, which I did, and was told I would be refunded in 7 to 10 working days.</p> <p>I then called them this morning, and apparently they are having technical difficulties and there is no one to take my call. I then called the customer service number, and spoke to a lady who told me that there was no service request for a refund, and then tried to transfer me to the accounts department, which obviously didn't work, so I was bounced back to the call centre. This happend 4 times, with each person trying to transfer me after I explained that the accounts department was not available. </p> <p>This issue has caused me a lot of problems, as my other debit orders have bounced because of it. This is shocking service, and I am tempted to cancel all three of my contracts. I expect this money to be in my account by the end o0f the week, or I will be forced to take further action.</p>