Double debit order on both accounts

Item: Vodacom
Rating: 1
Author: Hendrina V

<p>On 6 May 2016 both my Vodacom debit orders were double the usual amount, and there was nothing in arrears. Made 8 calls to customer care, no interest from their staff, still no apology nor any refund. </p>

Helpful (0)

Replies (3)

Vodacom's replyOfficial

13 May 2016, 07:43

Dear Customer,

Thank you for making us aware of your Hellopeter complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Vodacom's reply13 May 2016, 07:43

Official

Dear Customer,

Thank you for making us aware of your Hellopeter complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Hendrina V's updateReviewer Update

18 May 2016, 08:27

Nobody from Vodacom has contacted me yet, and Vodacom has not refunded a cent. Shocking!

Hendrina V's update18 May 2016, 08:27

Reviewer Update

Nobody from Vodacom has contacted me yet, and Vodacom has not refunded a cent. Shocking!

Hendrina V's updateReviewer Update

22 May 2016, 11:00

And still no contact from Vodacom almost a month after they double-debited my bank account in respect of both my Vodacom accounts!

Hendrina V's update22 May 2016, 11:00

Reviewer Update

And still no contact from Vodacom almost a month after they double-debited my bank account in respect of both my Vodacom accounts!