Double debit order

<p>I received an mms from vodacom regarding my upcoming debit order for my December invoice on Friday. On there I saw that they double billed me for my subscription, R1414.12 + VAT totalling R1612.10. I spent 2 hours querying it on Friday and received a reference number. They billed me in November for my December subscription and then in December billed me for December and January subscription. Despite the time wasted on Friday they still debited my account yesterday with the incorrect amount, When I called this morning and spoke to Mxolisio I was advised that nobody would have looked at the query as 48 hours had not passed and it would take 2 weeks to sort out after investigation. I demanded a call today as they have *******ly taken from my account R1612.10 that was not due to them and I have not given authority for them to take. This constitutes theft!! He brushed it off saying protocol needed to be followed. All it takes is somebody to actually look at my invoices and realise that some idiot in their accounts department has double billed me. Once again I have to fight with Vodacom due to their deliberate negligence - would you be happy to have R1612.10 taken *******ly from your account and withheld for as long as they like? Vodacom you owe me interest on that money for as long as you keep it! I expect a call rectifying the situation and that money reflecting in my account before close of business TODAY!!!</p>