Double Debit January

<p>So I am still awaiting vodacom s reply to my message after we had a quick discssion, but I am still awaiting</p> <p> </p> <p>Yesterday I rep**** to this person still awaiting a reply, but typical vodacom never comes back</p> <p> </p> <p>Dear Dominic</p> <p>I had that same statement drawn by your consultants, but that still does not resolve the point as to why you double debited me in February 2017, my account was up to date as I never skipped a payment.</p> <p>So point is you never had any right to take of a double debit.</p> <p>Since I got this contract I always paid it on time and suddenly the month I changed my debit order date you took off twice the money which you had no right to as I only changed my debit day and that meaning you would still of received your installment for the month. I do not know where your system made the mistake to say I was in arrears by you.</p> <p>So I want my one premuin back and if it must I will follow the legal route to court and the NCR and Ombudsman and NCC as I will have the evidence to show that since I got the contract every month the account was paid the normal installment and their was no grounds for the double debit. I don't care when your system generates the invoice the payment was made for the month and I have other accounts whereby I also moved my debit date and no double debits were done by them</p> <p>So fix it or this will result into further legal proceedings, as I am also looking at the comment of Hello Peter you guys have alot of problems with your system.</p> <p>Thank You</p> <p>awaiting your reply</p>