NM
Nelly M
1 reviews | Active since Oct 2023
01 Nov 2023, 19:18
Double debit from vodacom every month
I had a complain about the amount that vodacom insurance debited from my account last month and it was said as of this month and amount or R335 will be deducted to my surprise they debited R683,05 which is not as pee agreement and is an inconvenience to me financially. Do I now reverse and do a direct deposit on my own monthly because vodacom insurance fails to cooperate and they keep on lying whenever I talk to them over the phone?
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Replies (1)Vodacom's replyOfficial
02 Nov 2023, 07:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Nov 2023, 07:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
