Double Debit February 2017
<p>Good Day</p> <p> </p> <p>After 1st January 2017 when my payment went of I changed my debit order date around about the 10th of january 2017, from the 1st to the 15th of every month. So when February the 15th came you took of double my premuim and said it was due for February. All because I changed my debit order date from 1 -15th of every month. My point is that I only moved the date of my debit order which mean you still would of recieved Feb payment but just on the 15th and not the 1st. I moved all my other debit orders to the 15th of evry month and they did not double debit me the 15 of February 2017. I would like my extra payment that I paid in February 2017 to be paid back to me asap. As i have never skipped a payment and nor did you have any right to take off any extra payment as my account was never skipped by a payment.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Yesterday I rep**** to this person still awaiting a reply, but typical vodacom never comes back
Dear Dominic
I had that same statement drawn by your consultants, but that still does not resolve the point as to why you double debited me in February 2017, my account was up to date as I never skipped a payment.
So point is you never had any right to take of a double debit.
Since I got this contract I always paid it on time and suddenly the month I changed my debit order date you took off twice the money which you had no right to as I only changed my debit day and that meaning you would still of received your installment for the month. I do not know where your system made the mistake to say I was in arrears by you.
So I want my one premuin back and if it must I will follow the legal route to court and the NCR and Ombudsman and NCC as I will have the evidence to show that since I got the contract every month the account was paid the normal installment and their was no grounds for the double debit. I don't care when your system generates the invoice the payment was made for the month and I have other accounts whereby I also moved my debit date and no double debits were done by them
So fix it or this will result into further legal proceedings, as I am also looking at the comment of Hello Peter you guys have alot of problems with your system.
Thank You
awaiting your reply
Yesterday I rep**** to this person still awaiting a reply, but typical vodacom never comes back
Dear Dominic
I had that same statement drawn by your consultants, but that still does not resolve the point as to why you double debited me in February 2017, my account was up to date as I never skipped a payment.
So point is you never had any right to take of a double debit.
Since I got this contract I always paid it on time and suddenly the month I changed my debit order date you took off twice the money which you had no right to as I only changed my debit day and that meaning you would still of received your installment for the month. I do not know where your system made the mistake to say I was in arrears by you.
So I want my one premuin back and if it must I will follow the legal route to court and the NCR and Ombudsman and NCC as I will have the evidence to show that since I got the contract every month the account was paid the normal installment and their was no grounds for the double debit. I don't care when your system generates the invoice the payment was made for the month and I have other accounts whereby I also moved my debit date and no double debits were done by them
So fix it or this will result into further legal proceedings, as I am also looking at the comment of Hello Peter you guys have alot of problems with your system.
Thank You
awaiting your reply
NO ANSWER YET, TYPICAL
MUST A PERSON ALWAYS MAKE A SCENE BEFORE YOU ARE HEARD
NO ANSWER YET, TYPICAL
MUST A PERSON ALWAYS MAKE A SCENE BEFORE YOU ARE HEARD