1 reviews | Active since Apr 2017

21 Jun 2018, 19:49

Double debit and pathetic service.

Vodacom and their pathetic service! How can you triple debit me for what? You guys mess up and now I must suffer the consequences of it! I will not wait 7-14 days for my money to he refunded! This is ridiculous service! You'll owe me money. If I dont pay you'll cut my line but to take my money I must just be patient and wait for it to be reversed! How can vodacom rob and cheat their customers . My monthly premium is R829.01 and you'll debit close to R3000. How pathetic! I need this sorted out asap. I wont take this ****! I'm sorry! How pathetic! No explanation can be given for those debits

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Replies (3)
Vodacom
Vodacom's reply21 Jun 2018, 22:21
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jun 2018, 11:17
Official

Hi Nayishta

As discussed, feedback was provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

Vodacom
Vodacom's reply26 Jun 2018, 11:28
Official

Hi Nayishta

As discussed, feedback was provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ