BN
BONGI N

1 reviews | Active since Apr 2017

06 Apr 2017, 09:06

double debit

<p>Vodacom accounts department double debited my account, called them on the same day to get the money refunded into my bank account, instead they put it in my vodacom account. </p> <p>I called on the 24th march when the debit happened, they said it will take 7 working days meaning i was supposed to get refunded R750 on the 4th April 2017, today it is the 6th April 2017, I called they telling me that my account is ahead coz they put the money into Vodacom account. I am very dissappointed in their service, my budget is tight now coz this money was for other commitments which i cannot meet.</p> <p>this inconvenience is so unneccessary. i am angry at them for real.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Apr 2017, 09:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,