1 reviews | Active since Apr 2017
double debit
<p>Vodacom accounts department double debited my account, called them on the same day to get the money refunded into my bank account, instead they put it in my vodacom account. </p> <p>I called on the 24th march when the debit happened, they said it will take 7 working days meaning i was supposed to get refunded R750 on the 4th April 2017, today it is the 6th April 2017, I called they telling me that my account is ahead coz they put the money into Vodacom account. I am very dissappointed in their service, my budget is tight now coz this money was for other commitments which i cannot meet.</p> <p>this inconvenience is so unneccessary. i am angry at them for real.</p> <p> </p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
