Double debit

<p>I called yesterday and the agent kept me on hold for 20 mins before transferring me to the survey. I had to call again. The again advised it's a system error and I was charged twice. Once as instant recharge another as general recharge. I asked if there is anything on previous statements and was told no its only in August. I was then transferred to solutions to log a request for my refund and was told I will receive an sms will be received with my reference. I have not received this as yet. And to correct the agent...I was double debited in July as well! Please correct these 2 double debits and process my refund now. Your service seems to get more shocking as time goes by</p>