Double Debit
Vodacom double debited my account in error at the end of August. After contacting customer care and logging my issue, I never heard anything back. After about ten days I called them back and was informed that my account is now in credit but no refund would be processed!?!? It must be borderline ******* to "rob" your customers like this and not offer an immediate resolution. Is this your normal practice Vodacom?
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Vodacom's replyOfficial
11 Sept 2019, 13:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Sept 2019, 08:46Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query was already escalated to the relevant department and feedback provided. Regards, Vodacom Consumer Website Team
Vodacom's reply24 Sept 2019, 08:46
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query was already escalated to the relevant department and feedback provided. Regards, Vodacom Consumer Website Team