EK
Erina K
1 reviews | Active since Jun 2020
11 Jul 2022, 10:03
Double Deal ****!!!
I am a client of Vodacom for the last 20years and never have I felt so disappointed in them. I am 42 years old and only now decided to take out a cell phone contract... went online and saw a DOUBLE DEAL for R206.00 Insurance included. so, I app**** and on Friday I phoned and asked if my Application was approved. So, I got a SMS and EMAIL that my Application was approved, FOR THAT DEAL because that is what I app**** for online. The following Monday I phone and ask when will they deliver and NOW they say there was a mistake, but it was not my mistake and they approved it on that deal. MTN made that same mistake and they had to deliver on that mistake. The customer care was so bad that they blocked me on the call Centre.. why is that? because they put the phone down in my ear after waiting for the next consultant for 20+-min and was put on hold for more that 30min or they just did not answer the phone. Vodacom PLEASE STEP UP AND HONOR YOUR WORD PLEASE!! I even have all the proof and picture of the deal online.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
11 Jul 2022, 10:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2022, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
EK
Erina K's updateReviewer Update
11 Jul 2022, 10:33I already spoke to your consultant but would appreciate any other help..
I would even send the pictures I took. I don't want to badmouth anybody, just give me what I app**** for please, I don't want it for free..
I would even send the pictures I took. I don't want to badmouth anybody, just give me what I app**** for please, I don't want it for free..
EK
Erina K's update11 Jul 2022, 10:33
Reviewer Update
I already spoke to your consultant but would appreciate any other help..
I would even send the pictures I took. I don't want to badmouth anybody, just give me what I app**** for please, I don't want it for free..
I would even send the pictures I took. I don't want to badmouth anybody, just give me what I app**** for please, I don't want it for free..
Vodacom's replyOfficial
11 Jul 2022, 11:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our online team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our online team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2022, 11:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our online team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our online team for further assistance. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
EK
Erina K's updateReviewer Update
11 Jul 2022, 12:56Erina Kritzinger.jpg 71.69 KBThis is all I want then I will be happy..
EK
Erina K's update11 Jul 2022, 12:56
Reviewer Update
Erina Kritzinger.jpg 71.69 KBThis is all I want then I will be happy..
EK
Erina K's updateReviewer Update
12 Jul 2022, 09:32 Vodacom, after 2weeks of fighting and frustration I am giving up. You won. why because I think all of this is happening for a reason
Never did I think Vodacom would turn out the way it did... don’t believe me, just go read all the complaints and comments on Hallo Peter.
It is scary to think that we trust Vodacom and their people with our bank account info, they have monopoly and they know it. They deduct money like you can’t believe and how many people check if there is a R100 or so missing... and when they notice it, there is no way of getting it back and that is when the fight with Vodacom begins and you never win.
The customer service is non assistant, they have no clue of what’s going on and they transfer you from one to the other one and they are so rude... how dare you need customer service or help with something we can’t do right.
I am going to let this go and say Thank You God for warning me against people like this…Thank You God for taking me on this journey to see what can happen when you trust the wrong people.
I will be changing my service provider and I will be warning people not to do business with you.
Thank you for nothing…
Never did I think Vodacom would turn out the way it did... don’t believe me, just go read all the complaints and comments on Hallo Peter.
It is scary to think that we trust Vodacom and their people with our bank account info, they have monopoly and they know it. They deduct money like you can’t believe and how many people check if there is a R100 or so missing... and when they notice it, there is no way of getting it back and that is when the fight with Vodacom begins and you never win.
The customer service is non assistant, they have no clue of what’s going on and they transfer you from one to the other one and they are so rude... how dare you need customer service or help with something we can’t do right.
I am going to let this go and say Thank You God for warning me against people like this…Thank You God for taking me on this journey to see what can happen when you trust the wrong people.
I will be changing my service provider and I will be warning people not to do business with you.
Thank you for nothing…
EK
Erina K's update12 Jul 2022, 09:32
Reviewer Update
Vodacom, after 2weeks of fighting and frustration I am giving up. You won. why because I think all of this is happening for a reason
Never did I think Vodacom would turn out the way it did... don’t believe me, just go read all the complaints and comments on Hallo Peter.
It is scary to think that we trust Vodacom and their people with our bank account info, they have monopoly and they know it. They deduct money like you can’t believe and how many people check if there is a R100 or so missing... and when they notice it, there is no way of getting it back and that is when the fight with Vodacom begins and you never win.
The customer service is non assistant, they have no clue of what’s going on and they transfer you from one to the other one and they are so rude... how dare you need customer service or help with something we can’t do right.
I am going to let this go and say Thank You God for warning me against people like this…Thank You God for taking me on this journey to see what can happen when you trust the wrong people.
I will be changing my service provider and I will be warning people not to do business with you.
Thank you for nothing…
Never did I think Vodacom would turn out the way it did... don’t believe me, just go read all the complaints and comments on Hallo Peter.
It is scary to think that we trust Vodacom and their people with our bank account info, they have monopoly and they know it. They deduct money like you can’t believe and how many people check if there is a R100 or so missing... and when they notice it, there is no way of getting it back and that is when the fight with Vodacom begins and you never win.
The customer service is non assistant, they have no clue of what’s going on and they transfer you from one to the other one and they are so rude... how dare you need customer service or help with something we can’t do right.
I am going to let this go and say Thank You God for warning me against people like this…Thank You God for taking me on this journey to see what can happen when you trust the wrong people.
I will be changing my service provider and I will be warning people not to do business with you.
Thank you for nothing…
Vodacom's replyOfficial
14 Jul 2022, 11:30 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2022, 11:30
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
EK
Erina K's updateReviewer Update
14 Jul 2022, 11:52On the 13th July Janine phoned me and said SHE will phone me back before end of business day and yes, as suspected I am still waiting for her to phone me back with feedback. Please explain what happened to Vodacom?? Your Customer service has gotten so bad and no one knows what's going on with what!!
EK
Erina K's update14 Jul 2022, 11:52
Reviewer Update
On the 13th July Janine phoned me and said SHE will phone me back before end of business day and yes, as suspected I am still waiting for her to phone me back with feedback. Please explain what happened to Vodacom?? Your Customer service has gotten so bad and no one knows what's going on with what!!