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Obakeng M

1 reviews | Active since Mar 2021

30 Sept 2022, 14:59

Double deal

Vodacom has its own way of disappointing their clients, I have been with them for four years and last week I made an upgrade with one of the agents...the double deal phones were to be sent this week and they couldn't get hold of me...yesterday I called upgrade department and spoke to Masilo whom I gave an alternative number where I should be called and to my surprise the number was not updated... like how so... tomorrow is my daughter's birthday and wanted to give the phone as a present ...guess what!!!! Vodacom failed me. I think at this moment I will cancel all my contacts with them and find a suitable network. Now they have debited R846.18 for what I don't know...I don't have the phones but money out on my account. I am so hurt and sad...fed-up

0
Replies (5)
Vodacom
Vodacom's reply01 Oct 2022, 13:32
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

OM
Obakeng M's update06 Oct 2022, 15:30
Reviewer Update
I am fed up with vodacom I don't want to lie...they are busy sending me from pillar to post since Monday...like how can you treat a customer like u do to me. A loyal costumer nogal... ****ed to the core
Vodacom
Vodacom's reply07 Oct 2022, 09:54
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

OM
Obakeng M's update11 Oct 2022, 15:59
Reviewer Update
Why is vodacom doing this to me???? Or maybe I should just reverse the money and when all is sorted then the debit can go through... nothing was resolved and I haven't received my refund. The people whom called me made no changes.
OM
Obakeng M's update11 Oct 2022, 15:59
Reviewer Update
Sometimes being loyal u end up being played a fool