Double Data ****

I twice bought double data bundles on my data contract and only received only the actual data purchased and not the intended extra data. I first bought 3gb ×2 and logged a ticket no 1- ********** ********** on 10 Feb and again on 17 Feb ref number 1- ********** ********** for another 2gb x 2. I bought it from their app. I was informed I should not buy from the app but up to now no data was allocated back to me. I am told it is with their " Solution Experts" . Makes me wonder why they call them experts. In October my prepaid number was converted to a contract number without my authorisation and have since been trying to stop it. A ticket gets logged and a few days later closed as being resolved but at the end of the month I get billed. I have now stopped my debit order until Vodacom resolve and credit me.