ST
Stuart T

1 reviews | Active since Dec 2012

13 Mar 2017, 14:17

Double Data is a BIG FAT LIE

<p>I came across your double data promotion. I downloaded the app, bought data, and to my dissapointment, I didn't get double. Vodacom are a bunch of *****. I was also offered 1GB for free when I logged in, but when I clicked on the link, I got a page error. Can you guys do anything right. I'm not using your app anymore, only app I've ever seen with a 1 star rating, and I'm probably going to cancel my contract too.</p>

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Replies (4)
Vodacom
Vodacom's reply13 Mar 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ST
Stuart T's update21 Mar 2017, 09:30
Reviewer Update

Vodacom got back to me regarding my complaint and gave me the 5GB I was owed, but they still haven't fixed the problem with the app not giving double data. I did exactly what was said in the message. I registered for a vodacom account, logged in on the app, but still no double data. What a rip-off. You can't promise your clients something and not deliver, really poor form. Worst app ever!!!!!!

ST
Stuart T's update21 Mar 2017, 09:30
Reviewer Update

Vodacom got back to me regarding my complaint and gave me the 5GB I was owed, but they still haven't fixed the problem with the app not giving double data. I did exactly what was said in the message. I registered for a vodacom account, logged in on the app, but still no double data. What a rip-off. You can't promise your clients something and not deliver, really poor form. Worst app ever!!!!!!

ST
Stuart T's update21 Mar 2017, 09:30
Reviewer Update

Vodacom got back to me regarding my complaint and gave me the 5GB I was owed, but they still haven't fixed the problem with the app not giving double data. I did exactly what was said in the message. I registered for a vodacom account, logged in on the app, but still no double data. What a rip-off. You can't promise your clients something and not deliver, really poor form. Worst app ever!!!!!!