RR
Riaan R

1 reviews | Active since Dec 2016

11 Jan 2018, 14:34

Double data deal through Vodacom app

I purchased 1gb data for R149 on the 13/12/2017. I was supposed to receive an extra 1gb free to use until the 11/01/2018. Up to now, I am still waiting for the 1gb. Also purchased 100mb on the 08/01/2018, was also supposed to receive a 100mb free as per the app. Still waiting for it. Vodacom contract number, ********** 685

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2018, 15:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Jan 2018, 09:04
Official

Good day

Thank you for the posting; wish you contacted us as soon as you notoiced the bundle was not loaded.

I have loaded a data bundle for you. Please visit the site below to ensure that you follow the correct process in order to receive the double data.

https://now.vodacom.co.za/article/double-your-data

We apologise for any inconvenience caused.

Regards

Moddy

Best regards,