MM
Marius M

1 reviews | Active since Mar 2012

11 Mar 2018, 13:59

Double Data bundle not received

I purchased a 250MB data bundle on Vodacom's Double Your Data promotion today, but the extra bundle hasn't been added to my data balance. I wouldn't have bought this particular bundle if it weren't on promotion, so unless Vodacom can honour the deal, I'd like the purchase to be refunded.

0
Replies (2)
Vodacom
Vodacom's reply12 Mar 2018, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Mar 2018, 14:59
Official

Good day Marius,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,