<p>I heard about Vodacoms double data deal on 4/4 so I phoned Vodacom 111 on 08:17 on 4/4/17 to confirm whether it is valid and the operator assured me that I should buy data from the app and it is guaranteed. I went and downloaded the app and bought my data via the app. Last night more than 24 hours later I phoned to find out why I didnt get my double data only to be told the deal ended on the 31st. I asked thenoperator to speak to supervisor and they said they are very busy and that a supervisor would phone me back. I was on hold and the operator told me that they would listen to the recording and call me back. I am still waiting. Point being i was guaranteed my double data on 4/4 and as consumer I am entitled to it. Please resolve this matter urgently as my next step WILL be the press. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Again it is 24 hours later and I have not received a single phone call???? I was blatantly **** to by one of your consultants an Vodacom is doing nothing about it!!!!
Again it is 24 hours later and I have not received a single phone call???? I was blatantly **** to by one of your consultants an Vodacom is doing nothing about it!!!!
Dear Lizette,
Feedback provided.
Regards,
Cassandra
Best regards,
Dear Lizette,
Feedback provided.
Regards,
Cassandra
Best regards,
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