Double check your bills, statements and debit orders!!!

Once again... a warning to everyone on earth. Stay away from Vodacom!!! After another year of battles to get an account sorted out and contracts cancelled. Still no joy. No statements and no Vodashop can give me a statement either. They bill whatever they want whenever they want to and there is nothing you can do about it. Email after email, call after call.. No emails answered and dropped calls. I got hold of Veronica at customer care yesterday. Told her the story and she sent me a statement from July 2024 to January 2025 (but with no balances, only debits and credits). To my surprise I owe them over R3000!!! (written on the last page). We try to work is out together and both get to a credit amount. After an hour she says that she will send a statement from January 2024 to July 2024, because the problem must be there. Which cannot be, because I settled my account in July and cancelled the one contract and paid the cancellation fee in July. She says that my account was not settled.... earlier she said that the settlement amount was actually less than the amount I was given and paid. Then...I was once again billed in August for the cancelled line - even more. I waited for the statement she was going to send. She said that she would phone me back in 15. It never arrived and she never phoned back. Just before she promised to phone me back she stated the following: "If you wanted to pay your account, you would have asked me how much you must pay, and pay it." ..... MY WORD!! that is not why I phoned!!! The previous consultant told me: "WE want the mooonnneeeyyyy!!!" And that is exactly what it is. Late yesterday afternoon I received a statement for the last 2 years - with balances. STILL IT DOES NOT MAKE ANY SENSE!!!! At the bottom, separate from the statement it give an outstanding amount of over R3000, but according to the statement I am in credit of over R1000 - like I calculated! Never ever will I have any Vodacom account. It will probably take me another 2 years to get rid of them, but until then I will warn everyone I come across. At least I am not alone, because so far I have not come across a single person that is happy with Vodacom. Everyone is complaining about the same things. In my opinion Vodacom is one big *****. I know exactly where their CEO gets his millions from!!! It is exhausting and a total waist of work time. I'm done!!!!!!