1 reviews | Active since Jul 2011

26 Jul 2023, 14:58

Double charging when roaming

I recently bought an All For You roaming package that included 1GB data and 100 voice minutes. At first it appeared to be working properly but after the first day I am being billed directly for my use. The calls I made haven’t come off my allocated minutes. So I’m addition to the R199 I paid for the all for you package, I have been billed over R150 for roaming while I haven’t even got close to finishing the allocated minutes and data and I’m still well within the 7 days since I purchased it. I demand that this be corrected. Reverse the charges that have been incorrectly billed and deduct it from my allocated minutes instead. Absolutely pathetic service. This is the last thing I need to be worried about when travelling but it seems Vodacom never misses an opportunity to ***** over their customers

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2023, 07:25
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,