MT
MrT T
1 reviews | Active since Apr 2010
16 Dec 2022, 20:03
Double Charging Customers As Usual
I am now extremely annoyed that Vodacom is charging me twice in one month for just one phone. On the 1 December 2022 I received a new phone I had ordered from the Vodacom website. Within four days I noticed that they had charged me twice, as a result I contacted them and even sent them an email notifying them of this billing error. When all this happened, I wasn’t annoyed. I am now annoyed because after I’ve taken the time to notify them about it, they still haven’t solved the problem or removed the extra charge.
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Replies (2)
Vodacom's replyOfficial
17 Dec 2022, 20:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2022, 20:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MT
MrT T's updateReviewer Update
20 Dec 2022, 14:26Thanks Dean,
Much appreciated.
Much appreciated.
MT
MrT T's update20 Dec 2022, 14:26
Reviewer Update
Thanks Dean,
Much appreciated.
Much appreciated.