Double Charging and shocking Customer Service

<p>Vodacom have double charged me this month. When I upgraded on the 25th they assured me that this would not happen. (Bare in mind I have been paying over R1000 a month for the past 6 months and didnt even have a phone with them as I never upgraded in May). Now I have gone into negative in my bank account affecting my credit rating. <br /><br />Not only have they charged me R2600 this month (It is meant to be R1300), but they never ever got back to me about my previous queries regarding the out of data bundle charges. Their system was not working and each time I loaded Data it did not reflect. I must have spoken to about 4 different people regarding this with logged enquiries on their system and not one of those people sorted out the problem for me.</p> <p>I called this morning to ask for the R1300 to be refunded in my account and they cut off my call when I was taliking to the consultant after holding for over an hour. I experience call drops frequently on this network and I am devastated at how no one helped me with my previous problem of being over charged and now I have been over charged again leaving me completely out of pocket. What ever happened to customer service?</p>