Double charges on contract phones

Item: Vodacom
Rating: 1
Author: Ronel G

Vodacom raised double charges (same month 2 different invoices) and now chooses to rather cut off the account than to reverse the charges, even if it has been reported and a credit has been requested. DO NOT ENTER INTO ANY CONTRACT WITH THESE GUYS YOU WILL LOOSE A LOT OF MONEY!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Jan 2026, 07:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Jan 2026, 07:26

Official

Ronel G's updateReviewer Update

28 Jan 2026, 14:49

Yet another day has passed and Vodacom still has not reversed their double charges or re-activated the phone, but I have been blasted with spam calls well done Vodacom! Great service

Ronel G's update28 Jan 2026, 14:49

Reviewer Update

Yet another day has passed and Vodacom still has not reversed their double charges or re-activated the phone, but I have been blasted with spam calls well done Vodacom! Great service