Double charges for fiber router - please get your act together.

Not supporting at all. We moved from the Eastern Cape to Mpumalanga and asked if we could use the same fiber router at the new address. A consultant confirmed this was correct. We brought the old router with us and plugged it in at the new address. Suddenly I am being charged for 2 routers but I only have one!!! How could you just add a new router to my account if I did not request nor received one? Stop overcharging and correct my invoice. I will not pay for something I do not have. I have 2 cellphones and 1 router. I will be paying the amount I have always paid, not a cent more!

And stop sending me emails stating my account is in arrears. Please rectify because the invoice for payment 01/11/24 is also not correct!