Double charged, terrible customer service to rectify

<p>I purchased 3gig data bundle using the vodacom app. When I look at my bill to date the charge for the bundle went through twice.</p> <p> </p> <p>I called the 111 call centre. After holding and logging the issue I was told I would receive feedback within 72 hours. This never happened. I called to follow up and was then told its not 72 hours but 2 weeks.</p> <p> </p> <p>A month has not passed and my bill still reflects this problem. I called and after holding for 20 minutes was cut off. I have now called a fourth and this issue is still not resolved. </p> <p> </p> <p>My issues as follows:</p> <p>vodacom app is unreliable and doubled charged me</p> <p>Call centre options take forever to listen to</p> <p>holding time for the call centre is un-acceptable</p> <p>There is no email option or call back option to log a service query</p> <p>I was cut off by a call centre agent and sent to the service survey after holding for a very long time</p> <p> </p> <p>I am a long standing vodcaom customer and seriously considering another operator when my contract is up.</p> <p> </p>