HD
Hester D

1 reviews | Active since Dec 2016

12 Dec 2016, 17:49

Double charged on debit order - no feedbac****

<p>Vodacom double charged me this month on my bill - which is INCORRECT - and after I've phoned them 5 times and spent 1 and a half hours on the phone with them, they gave me a message saying ' someone will call you within 48 hours to tell you when you will receive your money back'. It has been a week now and no one has called me. I don't have the energy to phone again and hold on for hours. I've never had this bad service with them and will NEVER refer anyone to them. I am still waiting for MY money. </p> <p>NOT HAPPY AT ALL!!!!!!!!!! I'll definitely be going to another service provider with my next purchases and next upgrade.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team