Double Charged on Account

<p>Good day</p> <p> </p> <p>This month I was double charged on my Account. I have a uChoose Flexi 200 Account so it's a fixed amount every month of R700.00 </p> <p> </p> <p>This month I was charged R1187.94. After speaking to the first consultant at Vodacom the lady said it's a mistake from the Billing Department and she will lodge a report to sort this out, after waiting a week I phoned again and the second consultant which was rude and unhelpful said that I have to pay the amount due to the fact that I upgraded 4 months ago, I have to pay for the previous phone as well now. What is the point of Upgrading and paying the Upgrade fee if I have to keep paying for the previous phone as well now??!</p> <p> </p> <p>I refuse to pay this Amount. Not even the Sales rep at a Vodacom store can understand this?</p> <p> </p> <p>Here is a breakdown of my Bill.</p> <p> </p> <p>R 500.00 (Handset Instalment)</p> <p>R 198.56 (uChoose 199 Line Rental)</p> <p>R 489.38 (Another Handset Instalment)</p> <p> </p> <p> How does Vodacom charge you for your previous upgrade 4 months down the line? After paying the Upgrade fee?? What on earth is wrong with Vodacom’s service these days!?!?!?!?!?!? </p> <p> </p> <p>****** pathetic service!</p> <p> </p> <p>This will be the last time I choose Vodacom as my service provider.</p> <p> </p> <p>I want my bill sorted asap!</p> <p> </p> <p>This is pathetic service!</p>