Double charged no follow up or refund

<p>In November of 2016 I received a statement from Vodacom indicating a double deducting for December. I called the contact centre to try and get them to rectify the problem before it occurred. </p> <p> </p> <p>I was led to believe that the matter was resolved as I received an SMS to say my call was resolved and closed. </p> <p> </p> <p>In December to my shock the double deducting happened leaving my bank account in a negative as I did not plan for that to happen. </p> <p> </p> <p>I called the customer service where I was transferred to 3 different departments only to be cut off with the final one. I called back and eventually managed to explain my situation to someone that sounded like they can correct it. </p> <p> </p> <p>The person confirmed an error was made from Vodacom and that my account will be credited. I have still to receive any confirmation of credit but what I did receive in Feb is my bill for the end of the month as per normal, no credit passed. </p> <p> </p> <p>I phoned in again to speak to someone at the solutions team, was promised I will get some feedback. A week has now past and I am none the wiser whether or not a refund will be past. </p> <p> </p> <p>I have always recommend Vodacom to my friends and family but after this I am not sure of I will even renew my contract. </p>