AR
Arlene R
1 reviews | Active since Oct 2012
04 May 2019, 12:25
Double charged for same package
I upgraded in April to the Smart 4GB data plan. On my "bill so far" I was charged double for the same plan. After consulting with Vodacom several times they told me it is only preliminary and will be fixed before the invoice is finalized. Now on my invoice for April they charged me TWICE for the same plan as well as the VAT. Unacceptable! Should this not be resolved immediately I will have no choice but to return the debit order at the end of May.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 May 2019, 12:51 Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 May 2019, 12:51
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 May 2019, 08:43 Dear Arlene
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2019, 08:43
Official
Dear Arlene
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
AR
Arlene R's updateReviewer Update
06 May 2019, 10:01Thank you for responding to my query quickly and promptly. I appreciate it and I am grateful that my issue has been resolved. The consultant I spoke to, Marlin, was very helpful and assisting.
AR
Arlene R's update06 May 2019, 10:01
Reviewer Update
Thank you for responding to my query quickly and promptly. I appreciate it and I am grateful that my issue has been resolved. The consultant I spoke to, Marlin, was very helpful and assisting.