MP
Mark P

1 reviews | Active since Oct 2011

17 Jul 2024, 10:31

Double charged for roaming bundle when I only used 1 bundle and was away for a week

I purchased a 5GB+200minute roaming bundle when I was travelling last week. On my bill so far, I see that I have been double charged for the roaming bundle an amount of R1098 (double what the roaming bundle cost which is R549) I am long back from my trip overseas and when I look at my balances I see the 5GB roaming data is unused and the 200 minutes is also unused. Meaning that I was automatically charged on coming back home. This is really frustrating and don’t expect to be ****med by what I thought was a reputable company (Vodacom). When I call the call centre , there is nothing they can do for me until the invoice is released - which is next month. Yet the bundle expires on 20 July while I am in South Africa unable to use it. Really disappointed by the service I received regarding this matter.

0
Replies (2)
Vodacom
Vodacom's reply17 Jul 2024, 12:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MP
Mark P's update17 Jul 2024, 15:33
Reviewer Update
Thank you for the prompt resolution Vodacom Team. I am satisfied with the credit.