Double Charged for Handset Installment
I went to upgrade my phone in June 2017 once my contract has ended (not 2 months before when you can upgrade). My bill so far for July and August 2017 has 2 Handset Installments on the invoice. When I called them to query, they said it was because i did my upgrade 2 months before the contract ended so I am still paying off my old phone. For a minute when they told me that, I thought it made sense. But later on, I realized that this is not correct because i wen to upgrade my phone and change my account into my husbands name in May and they said i cannot change the name until the contract has ended. I did not end up doing my upgrade that day as I wanted to wait until i can change the name. So why am i still being charged for 2 handset installments!?!?!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
