Double Charged for Debit Order Date Change Despite Being Assured No Fees Would Apply

I am deeply dissatisfied with Vodacom’s handling of my request to change my debit order date and the subsequent unauthorised charges app**** to my account.

On 15 May 2025, I contacted Vodacom to notify them of a change in my salary payment date and requested a corresponding change to my debit order date. The consultant I spoke to at the time explicitly confirmed that there would be no fees associated with making this change. This call was recorded, and Vodacom is welcome to retrieve and review the recording for verification.

Despite this clear assurance, I was later double charged, with no prior notice, explanation, or consent. This is highly misleading and unacceptable – especially after being told otherwise by your own representative.

To make matters worse, when I called on 18 June 2025 to query the charges, I was assisted by a consultant named Khethiwe (surname unknown). Her conduct was shockingly poor – she was rude, unhelpful, and dismissive, and refused to take accountability or offer a constructive explanation for the unexpected charge.

This experience has left me with not only financial frustration but a serious lack of trust in Vodacom’s customer service and billing transparency.

Vodacom’s failure to honour what was communicated to me, combined with the unprofessional behaviour of your staff, is completely unacceptable for a company of your stature. I trust this will be investigated urgently and resolved fairly.