1 reviews | Active since Dec 2012
Double Charged for Data I did not ask for
<p>At the start of this month I loaded airtime in order to buy a once off data bundle with my airtime. I checked my on line account and low and behold they have added that amount to my invoice as well. I have been trying to get this matter resolved since I discovered this error and keep getting the run around. Under recharge history it confirms it was a once off data bundle and not recurring as Vodacom keeps telling me. I have been through to this "Solutions" department a number of times with the same query and get no solution to my problem. I was told to wait 5 days for a solution to my problem and am still waiting. I am not going to be billed twice for the same data that I have not even used and guess what, it expires at the end of this month and still I have not used it nor has my account been corrected. So I have paid R599 for a 10GB that I have not used and have been charged twice for (once from airtime and once on billing). I really feel ******.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
