EW
Erin W

1 reviews | Active since Dec 2012

27 Jan 2017, 11:46

Double Charged for Data I did not ask for

<p>At the start of this month I loaded airtime in order to buy a once off data bundle with my airtime. I checked my on line account and low and behold they have added that amount to my invoice as well. I have been trying to get this matter resolved since I discovered this error and keep getting the run around. Under recharge history it confirms it was a once off data bundle and not recurring as Vodacom keeps telling me. I have been through to this "Solutions" department a number of times with the same query and get no solution to my problem. I was told to wait 5 days for a solution to my problem and am still waiting. I am not going to be billed twice for the same data that I have not even used and guess what, it expires at the end of this month and still I have not used it nor has my account been corrected. So I have paid R599 for a 10GB that I have not used and have been charged twice for (once from airtime and once on billing). I really feel ******.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2017, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team