Double charged for data

<p>On the 22nd of May I bought a data bundle via my Vodacom App on my phone. The message returned incated that the transaction was successful and I also received an SMS stating the same. However, after an hour or so, I check my data and there was still nothing updated. I called Vodacom customer service and explained what happened. The agent who assisted me said that the data transaction was NOT successful and she will load it for me manually on her side. All great, I got my data. When I checked my statement, I was charged for the original data package as well as the one done manually by the callcenter agent. I called them back a few days later and again explain to them that the amount for the first one should not be there, cause I never got the data, hence my call prior to customer service. This conversion took around 25 minutes to try any convince a different agent than before that I should not be chanrged for the first transaction. She kept on telling me that she cannot see an amount for R126 + VAT. She can only see the one that was loaded manually and therefore I was charged correctly. On my side I could see the additional cost. Only later it was discovered that she was looking at the wrong statement. She then admitted that the amount should not be charged to my account and it will be fixed. I asked her for a reference number, cause I knew I am going to have to go through same debate in the future with yet another agent. She said she was unable to give me a reference number at the time, cause the system was hanging. (Everything is always the system's fault). Anyway, its now 2 days later and i am still waiting for feedback on fixing this, or at least a reference number. I guess I have to bite the bullet and again start yet another debate with a new agent?</p>