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Phelelo M

1 reviews | Active since May 2013

28 Mar 2017, 17:22

Double charged for cellphone after upgrade

<p>In my past experiences, I only paid for the new device after an upgrade. However, this time around I have been made to pay for two devices.</p> <p> </p> <p>I upgraded in February & was expecting the new rate to be made effective March, as discussed with the Sales person. However, looking at my invoice/bill, it reflects I've been made to pay for two devices. </p> <p> </p> <p>This is souring a very positive relationship I've been having with Vodacom over the last 2+ years.</p>

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Replies (3)
Vodacom
Vodacom's reply29 Mar 2017, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2017, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2017, 10:26
Official

Dear Phelelo

Please be advised that feedback has been provided to you via email.

Regards,

RJ