Double charged bill that takes 3 weeks to resolve?

<p>Went online to download my bill for work re-imbur*****ts to find my June month amount over R3000! My standard bill per month is max R800 odd. I saw when I went in that they had double charged me on everything. I emailed them on 5July to state this and to send me new amount. No feedback.</p> <p>I then received my invoice and my bill is still R2327! I opened my itemized billing on the invoice to reflect that I only used R461 of Data and not R1448 of data as the invoice shows.</p> <p>I then sat on hold for 32 minutes, yes 32 minutes for them to take me off hold, I could hear the call centre and they promtly cut me off.</p> <p>I then phoned again to be told that I will get an answer on the 21st July on my query of 5july - 3 weeks!!! I said that I am not going to pay the extra 1100 they are trying to charge me and she said that she didnt know if resolved by then but if not it would be debited.</p> <p>3 weeks to wait for feedback on an unbelievable amount of financial accounting errors their side!!! I have never used R1400 of data in my worst months and the itemized billing is proof. If this was still in query stage, why are they invoicing me????</p> <p>What a ******* and complete lack of customer care... ironically in that 32 minute wait, i was asked to do a service survey.... oh sorry not asked, had to in order to proceed. Thought that was *******....</p> <p> </p>