HD
Hlengiwe D
1 reviews | Active since May 2021
15 Sept 2022, 14:35
Double charged and stalling refund process
I've been double charged on my contract and I reached out to them regarding this,I was instructed to email my proof of payment which I did and was even given a service ticket number,tried contacting them today almost a week later regarding my refund and they asking for screenshots of the exact same things I had already emailed.Im being sent pillar to post and what's sad is the month is almost ending its as if Vodacom is stalling giving me a refund,yet they sure know how to collect their money without fail from me,It's unfair considering I pay timely now I'm suffering for their flawed system.They have no sense of urgency regarding my matter they are stalling.I can't wait to cancel my contract soon as I can.NEVER AGAIN!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Sept 2022, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2022, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Sept 2022, 09:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2022, 09:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the Social Media department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
HD
Hlengiwe D's updateReviewer Update
18 Sept 2022, 00:58Three days later,I've received no communication whatsoever,you clearly have no regard for your customers,you've made me send screenshots and emails and are yet to refund me,you're making a fool of me sensing me pillar to post with no real intentions of assisting me!
It's not my fault that you have a flawed system that makes a person pay twice,now I'm suffering for that.Few days till month ends I've expressed how I need that money refunded urgently before my next debit order goes of.
I'm disgusted by the awful service and look forward to canceling my contract with you soon .
Never Again
It's not my fault that you have a flawed system that makes a person pay twice,now I'm suffering for that.Few days till month ends I've expressed how I need that money refunded urgently before my next debit order goes of.
I'm disgusted by the awful service and look forward to canceling my contract with you soon .
Never Again
HD
Hlengiwe D's update18 Sept 2022, 00:58
Reviewer Update
Three days later,I've received no communication whatsoever,you clearly have no regard for your customers,you've made me send screenshots and emails and are yet to refund me,you're making a fool of me sensing me pillar to post with no real intentions of assisting me!
It's not my fault that you have a flawed system that makes a person pay twice,now I'm suffering for that.Few days till month ends I've expressed how I need that money refunded urgently before my next debit order goes of.
I'm disgusted by the awful service and look forward to canceling my contract with you soon .
Never Again
It's not my fault that you have a flawed system that makes a person pay twice,now I'm suffering for that.Few days till month ends I've expressed how I need that money refunded urgently before my next debit order goes of.
I'm disgusted by the awful service and look forward to canceling my contract with you soon .
Never Again