Double charged and pathetic service

<p>Since I renewed my contract 2 month ago, I only had trouble with Vodacom. They blocked my phone and it took ages to get it unblocked. It was a fault on there sid. I paid R200 for connection (in cash) seperate from the montly fee, but for some reason they thought I havn't paid, so they decucted it again from my montly debitorder. Even after they collected the money twice it took me nearly 20 calls to get my phone unblocked!!!</p> <p>Now they double charged me for this month and just go about and deduct the money. They said that a refund will take place in 48hours, but nearly 9 days passed since I called them. They sit with more than R1200 and I haven't recieved any refund yet!! I think it is ******* to deduct money without pior concent and keep it for so long. They need to refund me also for my time spend struggling to get it back, and what about the rent they recieve on my money? There service cannot be called that, because they give NO SERVICE AT ALL!!!</p>