Double charged! and no one can assist to refund

<p>I cancelled my contract with Vodacom; they very quickly 'cut me off'; but yet proceeded to charge me the penalty fee i had already paid them for cancelling my contract.</p> <p> </p> <p>I have tried with no success to get this money refunded as my account with them is no longer (the number ported to Cell C so is on Vodacom system as a prepaid).</p> <p> </p> <p>How can you delete someones detail, yet very quickly take their money - I am phoning daily and getting shoved from pillar to post. This is a total inconvenience and not to mention they owe me money!</p> <p> </p> <p>very unhappy with this behaviour and way of doing business!</p>