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jeanette D

1 reviews | Active since Mar 2015

08 Jul 2016, 08:15

Double charged and bad customer service From Vodacom

<p>I contacted vodacom customer care this morning at 8 am and I spoke to the lady by the name of Tselane who confirmed that I was double charged and she put me through account department and spoke to Tladi who was not useful at all and he dropped the call on my ear what a bad experience. On the 9th June I received an invoice from them with a bill of R737.01 and this morning I got shocked when I received an sms of R1377.37. I ' ve changed my debt day from the 1st to 7th and all this mess was done. I never got a chance to take my reference number as it was not offered to me. I need my answers for this asap and I would prefer to talk to the superior of Tladi. My voda account is NM020593-1.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2016, 09:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team