KM
Khauhelo M
1 reviews | Active since Nov 2014
06 Jan 2024, 18:19
Double charged after upgrading
I recently upgraded my contract and I specifically asked what my monthly installment will and from when...I was told to pay a certain a month on the month of upgrading and the following month the new debit amount would start to run. To my surprise I am charged 2 contracts which I did not sign up for or was explained to. I want my refund and to cancel the contract. I will go to another provider. I have been calling to get assistance and no one has gotten back to me for almost 3 months now.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Jan 2024, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2024, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
KM
Khauhelo M's updateReviewer Update
11 Jan 2024, 10:22I received a call 2 days ago... investigations were to be done regarding the upgrade. I am still waiting for feedback. Can someone call me and finalize this as it took less then 20 minutes to upgrade and there's only one call to listen to and refund me. What's the hold up?
KM
Khauhelo M's update11 Jan 2024, 10:22
Reviewer Update
I received a call 2 days ago... investigations were to be done regarding the upgrade. I am still waiting for feedback. Can someone call me and finalize this as it took less then 20 minutes to upgrade and there's only one call to listen to and refund me. What's the hold up?
Vodacom's replyOfficial
12 Jan 2024, 17:38 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2024, 17:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team
Best regards,
KM
Khauhelo M's updateReviewer Update
25 Jan 2024, 08:00I got a call from an escalations agent who said they'll call back after listening to all my calls. Then I received another from Zandi who said she will escalate my query to her manager as they were at fault I was it supposed to be double debited for 2 contracts. I still have not received a call rega ding my refund, yet they keep debiting. I want my money and a way to cancel all my contracts with Vodacom.
KM
Khauhelo M's update25 Jan 2024, 08:00
Reviewer Update
I got a call from an escalations agent who said they'll call back after listening to all my calls. Then I received another from Zandi who said she will escalate my query to her manager as they were at fault I was it supposed to be double debited for 2 contracts. I still have not received a call rega ding my refund, yet they keep debiting. I want my money and a way to cancel all my contracts with Vodacom.
KM
Khauhelo M's updateReviewer Update
25 Jan 2024, 08:03And stop replying in private with your automated responses...they are useless cause they say nothing. You're a **** of a company and don't want to take accountability for taking my money without my authorisation.
KM
Khauhelo M's update25 Jan 2024, 08:03
Reviewer Update
And stop replying in private with your automated responses...they are useless cause they say nothing. You're a **** of a company and don't want to take accountability for taking my money without my authorisation.