Hellopeter
Share Your Experience
jT
james T

1 reviews | Active since Feb 2018

29 Mar 2018, 12:21

Double charged after upgrade and no return on my callback request!

I have tried calling the contact center and get pushed away saying i have already reached my limit for the month and to try again next month. which is not true! Then i have requested twice to get a call back and both time i have received anything. Vodacom has double billed me for my contract when i did an upgrade in January .

0
Replies (4)
Vodacom
Vodacom's reply29 Mar 2018, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Apr 2018, 07:28
Official

Dear Mr Thomas,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad

jT
james T's update23 May 2018, 09:18
Reviewer Update
Some feedback from the above complaint: After my phone was collected on the 02/05/2018 and booked back into the warehouse on the 08/05/2018. i was assured that the charges would be reversed once booked back into the warehouse however as at today nothing has been reversed and i am still being charged for the phone ( that i don't have ) and the contract (which i have not touched). This is taking far to long to resolve, been close to 3 months since my initial engagement with Vodacom. The individual who i have been dealing with at Vodacom has been very unprofessional in their responses to me . I hope someone can assist and resolve this issue ASAP.
jT
james T's update29 Jun 2018, 15:14
Reviewer Update
Some More feedback to the above compliant: I have still not had my issue resolved we a now on month 5/6 . After Vodacom refused to cancel the contract they then informed me that the phone would be returned . they have not done that either . seems like they cannot get anything right!