Double charged ??

Good Day<br> <br> A few months ago I \upgraded"my contract. I say upgraded like that as it seems my initial 24 contract has not fully ended even though I confirmed with the consultant that my contract period was ending. The past few months I have noticed that there is an additional handset charge on top of the one I agreed to. When I called from my other number yesterday to query this the operator was rude and seemed like she could care less. Please listen to our conversation and listen for the very audible yawn whilst I am talking to her.<br> The call happened 02/03/2015 at exactly 10:15 on your 082 111 number"