ME
Marsha E

1 reviews | Active since Apr 2017

24 Apr 2017, 09:56

Double Charge for 2 months

<p>I am SO SO upset as I phoned Vodacom 7th March, ********** and spoke to Sikolile and advised him I was double charged. He saw that I was charged twice for a handset and I only received one. He confirmed to me that he will log a call and I will get a refund. I phoned 3 times again STILL NO refund. Reference number for my logged call 1- ********** ********** </p> <p> </p> <p>I phoned again today and been put through from one to another.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply24 Apr 2017, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,