Double Charge and wrong account Debited

<p>I signed a contarct with Vodacom on the 31 Jan 2017 at 18:00. Vodacom desided to debit me for the month of January and February together on the 25th Feb. The call centre is a nightmare, in the first place it takes you a minimum of 15 Minutes to speak to a consultant when you do, you get passed from pillar to post. Eventually I spoke to a Sam after about 7 phone calls and agreed with me its unreasonable to debit me for the month of January and that it would be escalated and refunded within 3-5 working days I now get told no they won’t refund me? This is unacceptable!!! When the contract was signed at 18:00 on the 31st of January!!!!! Secondly my wife’s account was debited? She is not even the contract holder? I am? Banking details provided when I signed the contract were not her banking details, it was MINE! This is a huge concern to me, as you are debiting an account you have not authority to debit? This is *******! </p> <p>How can you double debit me on 25 Febraury 2017 if the contract was only signed and activated on 31 January 2017? Apparently R200 airtime was loaded on the simcard? How could 1 person use airtime to the value of R200 in 6 hours?!? Impossible!</p> <p> </p>