EH
Erika H

1 reviews | Active since Feb 2010

08 Nov 2024, 06:50

DOUBLE CHARGE AND NO ONE TO DEAL WITH - USELESS VODACOM!!!

AGAIN, Vodacom incorrect billing is doing their thing!! I upgraded my contract with them a year after my initial one expired. The new contract was supposed to be R300 less than the previous one. Guess what? I get a double bill this month!!!! ***!!!!!!!! Vodacom, who do you think you are, and when I try and email them, they send you on a wild goose chase with their incompatent TOBI app that does not give you any option to speak to anyone!!!! And who designs their website? OMWORD, you have no idea. Let me just put it out there—the most confusing and ill-designed website that also does not help their customers but sends them in circles and not to what we require!!! DO NOT - I MEAN IT DO NOT TAKE OUT A VODACOM CONTRACT YOU WILL BE SORRY AND YOU CAN'T GET THROUGH TO AN HUMAN TO ACTUALLY ANSWER A CALL!!!!!!! USELESS *********** VODACOM - ******* ******* USELESS

0
Replies (2)
Vodacom
Vodacom's reply08 Nov 2024, 08:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EH
Erika H's update12 Mar 2025, 08:58
Reviewer Update
***ALMOST 6 MONTHS AND AGAIN A INCREASE LATER AND NO LUCK FROM VODACOM RESOLVING THIS - THEY HAVE NOT EVEN MADE AN EFFORT TO CONTACT ME