DG
Dean G
1 reviews | Active since Mar 2013
09 Sept 2015, 15:49
Double Charge!
Please assist, I just received my monthly bill and I have been double charged for a 1GB MI Once-off. I contacted the call centre (111) and spoke to Dimakatso who transferred me to another department and after holding for a while I spoke to another lady who requested for Dimakatso name and the call reference and thereafter terminated the call. This is the second time I am being double charged for a 1GB MI Once-off which is not acceptable. Please rectify and ensure that I am not charged for the additional 1GB MI Once-off as I am not in agreement for this amount to be deducted from my account. If this amount is deducted from my account I will take this up with the ombudsman
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Vodacom's replyOfficial
09 Sept 2015, 17:22Hello Dean G,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,
Vodacom's reply09 Sept 2015, 17:22
Official
Hello Dean G,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Best regards,