LD
Larissa D
1 reviews | Active since Aug 2018
27 Aug 2018, 08:52
Double charge
I upgraded my account lat month. I was charged twice for the upgraded line rental. I logged a call on 10 August and the query was escalated to the "Solution Experts" according to the SMS. I received an SMS on 19 August saying the query has been closed. Today, 27 August and nothing has been done to my account. I Phone the call center and they say that it is still in process at the back office and he cannot do anything. I need to pay this LARGE account tomorrow due to your mistakes!!! This is not acceptable.
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Replies (2)
Vodacom's replyOfficial
27 Aug 2018, 10:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Aug 2018, 10:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
LD
Larissa D's updateReviewer Update
28 Aug 2018, 09:30Still no response from Vodacom......
LD
Larissa D's update28 Aug 2018, 09:30
Reviewer Update
Still no response from Vodacom......