AS
ANDREW S
1 reviews | Active since Sept 2017
11 Dec 2019, 06:54
Double charge - 2 handsets
Account no : S***-4 I have upgraded my contract in November 2019, now i get charged for 2 handsets. The previous contract ended 2019.09.30. and I paid the account for 2 additional months. Please note that if this account is not fixed I will reverse debit orders with wrong amounts
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Replies (3)
Vodacom's replyOfficial
11 Dec 2019, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2019, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AS
ANDREW S's updateReviewer Update
17 Dec 2019, 08:24Still waiting for a reply. ***********
AS
ANDREW S's update17 Dec 2019, 08:24
Reviewer Update
Still waiting for a reply. ***********
Vodacom's replyOfficial
02 Jan 2020, 09:34Dear Andrew,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2020, 09:34
Official
Dear Andrew,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,