1 reviews | Active since Jan 2017

27 Jun 2018, 10:34

Double billing Vodacom

I have called vodacom several times, visited the local branch to address being billed and paying twice fro 1 account. I am being taken from pillar to post and no results.

0
Replies (2)
Vodacom
Vodacom's reply27 Jun 2018, 12:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jun 2018, 13:53
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)